Customer Service Representative

Current Career Opportunities

Customer Service.jpg


Primary Responsibilities:

  • Fully understand how we process, schedule, manufacture, inventory and ship customer orders for your assigned customers
  • Intimately know your assigned customer’s ordering processes and patterns, parts, pricing and inventory requirements
  • Manage your customer’s order requirements via discreet P.O.’s and portals/EDI systems  
  • Service the customer with all new and existing order-related requirements, requests and changes
  • Effectively interface and communicate with our Scheduling, Materials, Manufacturing, Shipping, Engineering, Sales, Quality and Accounting departments to plan, manage and resolve customer issues
  • Assist the Inside Sales Manager with pricing administration for new and existing parts and programs
  • Monitor the inventory activity of customer Stocking Agreements 
  • Establish, maintain and grow strong cross-functional working relationships with the key contacts at your assigned customers
  • Manage the process for identifying and dis-positioning slow-moving inventory
  • Demonstrate forward thinking, planning and problem-solving  
  • Work within our established policies, procedures and standards at all times

Candidate Requirements:

  • Must have a minimum of 2 years of experience in a similar role in a fast-paced, custom manufacturing environment. Emphasis on supporting the customer service needs of major accounts
  • Strong working knowledge of Microsoft Office. Minimum of intermediate level Excel skills. Knowledge of IQMS is a definite advantage
  • High degree of attention to detail and the ability to analyze and solve problems
  • Excellent communicator, with the ability to convey complex issues in a simplified fashion
  • Professional and courteous at all times when interacting with customers and co-workers
  • Excellent organizational skills and the ability to handle multiple tasks in a fast-paced setting

Applying for an open position at Wise Plastics Technologies is fast and easy.

Please complete the following information and click “APPLY NOW”. Candidates with a resume (resume not required) may attach it below prior to submitting their information:

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