Customer Service Representative

Current Career Opportunities

Customer Service.jpg

 

Primary Responsibilities:

  • Fully understand how we process, schedule, manufacture, inventory and ship customer orders for your assigned customers
  • Intimately know your assigned customer’s ordering processes and patterns, parts, pricing and inventory requirements
  • Manage your customer’s order requirements via discreet P.O.’s and portals/EDI systems  
  • Service the customer with all new and existing order-related requirements, requests and changes
  • Effectively interface and communicate with our Scheduling, Materials, Manufacturing, Shipping, Engineering, Sales, Quality and Accounting departments to plan, manage and resolve customer issues
  • Assist the Inside Sales Manager with pricing administration for new and existing parts and programs
  • Monitor the inventory activity of customer Stocking Agreements 
  • Establish, maintain and grow strong cross-functional working relationships with the key contacts at your assigned customers
  • Manage the process for identifying and dis-positioning slow-moving inventory
  • Demonstrate forward thinking, planning and problem-solving  
  • Work within our established policies, procedures and standards at all times

Candidate Requirements:

  • Must have a minimum of 2 years of experience in a similar role in a fast-paced, custom manufacturing environment. Emphasis on supporting the customer service needs of major accounts
  • Strong working knowledge of Microsoft Office. Minimum of intermediate level Excel skills. Knowledge of IQMS is a definite advantage
  • High degree of attention to detail and the ability to analyze and solve problems
  • Excellent communicator, with the ability to convey complex issues in a simplified fashion
  • Professional and courteous at all times when interacting with customers and co-workers
  • Excellent organizational skills and the ability to handle multiple tasks in a fast-paced setting

Applying for an open position at Wise Plastics Technologies is fast and easy.

Please complete the following information and click “APPLY NOW”. Candidates with a resume (resume not required) may attach it below prior to submitting their information:

* Denotes required field









Contact Us

Work with us.

If you are in a supplier evaluation and selection process, or have other needs for strengthening your supplier base, we welcome your visit to show you first hand the advantages and benefits of working with us. We invite you to explore our website to learn more about how your business can benefit from how we do business.

Contact The Wise Way
ITAR Registered UL TUV NORD